sim

[barrie1]

i upgraded my phone to a new device but it arrived without a new sim card. I cant used the old sim as its much bigger so ive been with a new phone for a month now without using it. Everytime i have tryed to order a new sim it takes me through the processes to order a new one but the automated message at the end says its only for customers who have a lost or stolen phone or have may have suffered from fraud. Any ideas how i can get my new sim for my new phone please and id like to keep my number.

[gmarkj]

Not being able to use your phone sounds like an emergency to me...

[barrie1]

Im able to use a phone but its an old phone with old sim card and just cant use new phone. 

[MI5]

@barrie1 

Make the sim smaller and put it in your new phone.

It will work.

[barrie1]

so your saying i trim the old standard sim to a nano size sim and that will work? Really!

[MI5]

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@barrie1 wrote:

so your saying i trim the old standard sim to a nano size sim and that will work? Really!

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You just push hard in the middle and the small part will pop out.

[barrie1]

i have tryed and push out so it is a nano sim size but all it as done is put a slight dentation in the middle of the card and now its saying that that there is no sim card in the old phone when i know it is and now also saying my contacts not registered on network. So unable to make calls.

[MI5]

You said the sim would separate.
If it won't, you'll need to order a new one from O2 Guide: Coronavirus Community Help and Support