sim

[barrie1]

i upgraded my phone to a new device but it arrived without a new sim card. I cant used the old sim as its much bigger so ive been with a new phone for a month now without using it. Everytime i have tryed to order a new sim it takes me through the processes to order a new one but the automated message at the end says its only for customers who have a lost or stolen phone or have may have suffered from fraud. Any ideas how i can get my new sim for my new phone please and id like to keep my number.

[KingAmo]

@barrie1

Well in my opinion you can contact customer service for support. Try the numbers in this article
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you reach the options just select phone is stolen or fraud or anything to get you through

[MI5]

@barrie1 

Have you checked your sim card to see if you can push the midle out to make it smaller?

[barrie1]

thank you for the advice and i may just have to go down that road even tho its not lost or stolen but i was just going by the guidelines o2 say in this present day crises.

[barrie1]

Yes my old sim is  a standard one but new phone should have a nano sim. Thanks

[MI5]

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@barrie1 wrote:

Yes my old sim is  a standard one but new phone should have a nano sim. Thanks

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But does it separate @barrie1 

How long have you had it?

[Cleoriff]

@barrie1 

Have you checked the picture above to see if you can push the nano part out?

If it's a very old standard sim,  you may not have this option and would have to call.

[MI5]

Been 3 in 1 sims for about 3 or 4 years now so unless ancient it should push out.

[barrie1]

yes it does separate but my old phone was an iphone 3 and new phone is a samsung a20

[MI5]

@barrie1 

It will still work for now until such time that it is easier to get a replacement sim card.