Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Tracing a number

I have been having nasty texts from someone and j was wondering if 02 are able to trace the number

Fraudulent texts

I am receiving spam text messages from 66299 costing me £3.75 each.Despite blocking the number they are still being charged.I am unable to reply STOP or STOP ALL for some reason.Not a lot of help coming from O2 to be honest via the website.Any advice...

O2 FAMILY

How do you add another phone contract to your plan to get the family discount please? I won’t to start my daughter on a contract. many thanks

Cancel mobile phone insurance

Hi I need to cancel my mobile phone insurance due trying to reduce my monthly bills. I’m unable to get through on the 202 number. I cannot find an email address to send my cancellation to, does anyone have any suggestions how I can cancel. Thank you

Phone disconnected

Hi. My phone has been disconnected. I am a student nurse and working full time unpaid so’s trifling financially, and have just been told I have tested positive for coronavirus (my bill is late, and I carried over last months bill too, don’t judge me ...

Delivery taking too much time

Hello, I have recently ordered a phone as monthly payment and looks like is taking too much time due to this pandemic . I understand that this might take some time to be delivered but at least they should make us aware before ordering something and a...

Sim card not recognised

I upgraded my phone and received it a week ago. I received a new sim and have put it in my phone however it is not activated. I've done everything it says to do online but none of it has worked. My phone has the sim card image with the exclamation ma...

Making an insurance claim

How can I get the contact number for 02 insurance. I insured my device when I bought it now it has just frozen, can’t even reboot

Nhs worker - How long will my transfer number take from my old phone ?

I’ve filled in my 02 form and submitted it . How long does the process take . My o2 account is still Showing the number you issued , So I still have my old sim in my new phone . Don’t want to get two bills - one from old provider Vodafone and one fro...

International calling bolt on

Hi, I bought a £3 international bolt on so I could call a friend in Australia without taking out a mortgage but every time I try calling I get "call failed" come up. I've tried turning my phone on and off, have ensured I have the latest iOS update, t...

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