Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Level 1: Joiner
Posts: 1
Registered: ‎25-05-2018
Accepted Solution

ordering sim card abroad

I lost my phone and am living in Berlin. 


Can I get a new SIM card sent to me here?


Posts: 93,531
Topics: 541
Solutions: 11,974
Registered: ‎04-04-2012

Re: ordering sim card abroad

[ Edited ]

Hi @julia1 

O2 will only send to a UK address so you will need to get is sent to a friend or relative and ask them to forward it on to you. 


Ps. Process for reporting loss here 


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 74,771
Topics: 558
Solutions: 3,477
Registered: ‎04-01-2009

Re: ordering sim card abroad

Is your account still registered to a UK address? They would  normally only send the sim to the address on your account which as far as I know would have to be a UK address. Your best option is to call them and explain if you want it delivered to an alternate address here in the UK.

Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: ordering sim card abroad

Hi @julia1 slight smile I'm sorry to hear you have lost your SIM, but I hope the advice above was helpful. Let us know if you have any additional questions, and welcome to the forum!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy