Solved: ordering sim card abroad

julia1 · ‎25-05-2018

I lost my phone and am living in Berlin.

Can I get a new SIM card sent to me here?

MI5 · ‎25-05-2018

O2 will only send to a UK address so you will need to get is sent to a friend or relative and ask them to forward it on to you.

http://www.o2.co.uk/contactus

Ps. Process for reporting loss here

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-05-2018

Hi @julia1

O2 will only send to a UK address so you will need to get is sent to a friend or relative and ask them to forward it on to you.

http://www.o2.co.uk/contactus

Ps. Process for reporting loss here

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-05-2018

Is your account still registered to a UK address? They would normally only send the sim to the address on your account which as far as I know would have to be a UK address. Your best option is to call them and explain if you want it delivered to an alternate address here in the UK.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎29-05-2018

Hi @julia1 I'm sorry to hear you have lost your SIM, but I hope the advice above was helpful. Let us know if you have any additional questions, and welcome to the forum!

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