order number: is ms-311526521

[Stanley]

Why I can't find my order online, and when can I receive my earphone. 

Thank you

[Glory1 · Accepted solution]

Hi @Stanley

Your order doesn't appear online because it is probably out of stock. O2 don't have a live stock ordering system. So a phone or accessories may be shown in stock when unfortunately they're not.

You should receive a despatch email for your order when it's back in stock and on its way to you.

By the way, this is not O2 you are speaking to but a customer forum made up of customers just like youself 

I would suggest you ring Customer Service http://www.o2.co.uk/contactus to get more definitive information on what's actually happening with your order. The best time to ring is between 8-8:30am when you will avoid a long wait on hold.

I hope you receive your order soon. The best of luck and welcome to the forum 

[Stanley]

thank you so much
This is really useful

[Glory1]

You're very welcome @Stanley