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Level 1: Joiner
Posts: 2
Registered: ‎17-12-2013

Huawei tablet redemption

Well that’s the month gone, time to get my new tablet. Tried 6 times in two days and it’s not working! Should I be surprised ‘cause I’m not!!!
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Registered: ‎17-03-2015

Re: Huawei tablet redemption

Posts: 83,387
Topics: 512
Solutions: 10,215
Registered: ‎04-04-2012

Re: Huawei tablet redemption

@Suco thereare some known issues that @Martin-O2 is looking in to for us. 

Send him a message for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 2,992
Registered: ‎18-04-2018

Re: Huawei tablet redemption

Hi @Suco, just a quick update on this:


All previously known problems with the redemption website have been resolved, so if you are encountering any issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.


Once the form is submitted properly, you should receive an automated confirmation email and upon the claim being submitted you should also see an on-screen confirmation to let you know it had gone through. Afterward, you will receive an SMS once the tablet has been dispatched. 


Hope this helps! slight smile

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