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Level 1: Joiner
Posts: 5
Registered: ‎17-04-2018
Accepted Solution

online chat services

I used the online chat service yesterday to ask for my PAC code but find today, the chat funnction is removed from my account. Why?

Posts: 83,859
Topics: 578
Solutions: 4,212
Registered: ‎04-01-2009

Re: online chat services

Until you actually leave the network and your account becomes inactive, chat will most certainly not have been removed. Try another browser or clear cache and cookies. If you are using the app it may be a temporary issue. 

Posts: 98,530
Topics: 763
Registered: ‎14-01-2013

Re: online chat services

@AyrmannOther ways to get your PAC here in this guide https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Better to use othan live chat anyway...

*The Game Is On*

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Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: online chat services

Have you given your pac to the new network already?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎17-04-2018

Re: online chat services

Thanks! I haven't even got my PAC yet as they re-directied me to chat with the Re-contract team. But I waited online and waited, no one from that team chated to me!!! So, will try to phone 202 today and if still no success, will go into store in person. Really annoying...

Level 1: Joiner
Posts: 5
Registered: ‎17-04-2018

Re: online chat services

Thanks! Will try with another PC/tablet later on. 

Level 1: Joiner
Posts: 5
Registered: ‎17-04-2018

Re: online chat services

Thanks! Will have a look at the link and try my best to get through this drama.

Level 70: Enigma
Posts: 16,810
Registered: ‎31-03-2010

Re: online chat services

@Ayrmann Going in store will not help. They cannot give you a PAC. They will only call customer service, so save yourself a needless trip. Call 202. You will get through eventually. Good luck.

I DO NOT WORK FOR O2



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Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: online chat services

I’d be calling 202 for sure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎17-04-2018

Re: online chat services

Thanks so much!

 

I see, there are not that many stores around nowadays as before anyway. Will keep trying the number and report back in the end.