online chat services

[Ayrmann]

I used the online chat service yesterday to ask for my PAC code but find today, the chat funnction is removed from my account. Why?

[jonsie · Accepted solution]

Until you actually leave the network and your account becomes inactive, chat will most certainly not have been removed. Try another browser or clear cache and cookies. If you are using the app it may be a temporary issue. 

[Cleoriff]

@AyrmannOther ways to get your PAC here in this guide https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Better to use othan live chat anyway...

[MI5]

Have you given your pac to the new network already?

[Ayrmann]

Thanks! I haven't even got my PAC yet as they re-directied me to chat with the Re-contract team. But I waited online and waited, no one from that team chated to me!!! So, will try to phone 202 today and if still no success, will go into store in person. Really annoying...

[Ayrmann]

Thanks! Will try with another PC/tablet later on. 

[Ayrmann]

Thanks! Will have a look at the link and try my best to get through this drama.

[Bambino]

@Ayrmann Going in store will not help. They cannot give you a PAC. They will only call customer service, so save yourself a needless trip. Call 202. You will get through eventually. Good luck.

[MI5]

I’d be calling 202 for sure.

[Ayrmann]

Thanks so much!

I see, there are not that many stores around nowadays as before anyway. Will keep trying the number and report back in the end.