O2

Thanks so much! I see, there are not that many stores around nowadays as before anyway. Will keep trying the number and report back in the end.

Thanks! Will have a look at the link and try my best to get through this drama.

Thanks! Will try with another PC/tablet later on. 

Thanks! I haven't even got my PAC yet as they re-directied me to chat with the Re-contract team. But I waited online and waited, no one from that team chated to me!!! So, will try to phone 202 today and if still no success, will go into store in pers...