cancel
Showing results for 
Search instead for 
Did you mean: 

online chat services

Ayrmann
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I used the online chat service yesterday to ask for my PAC code but find today, the chat funnction is removed from my account. Why?

Message 1 of 11
1,835 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Until you actually leave the network and your account becomes inactive, chat will most certainly not have been removed. Try another browser or clear cache and cookies. If you are using the app it may be a temporary issue. 

View solution in original post

Message 2 of 11
1,705 Views
10 REPLIES 10

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Until you actually leave the network and your account becomes inactive, chat will most certainly not have been removed. Try another browser or clear cache and cookies. If you are using the app it may be a temporary issue. 

Message 2 of 11
1,706 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@AyrmannOther ways to get your PAC here in this guide https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Better to use othan live chat anyway...

Veritas Numquam Perit

Girl in a jacket
Message 3 of 11
1,696 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Have you given your pac to the new network already?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 11
1,687 Views

Ayrmann
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks! I haven't even got my PAC yet as they re-directied me to chat with the Re-contract team. But I waited online and waited, no one from that team chated to me!!! So, will try to phone 202 today and if still no success, will go into store in person. Really annoying...

Message 5 of 11
1,625 Views

Ayrmann
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks! Will try with another PC/tablet later on. 

Message 6 of 11
1,621 Views

Ayrmann
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks! Will have a look at the link and try my best to get through this drama.

Message 7 of 11
1,620 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Ayrmann Going in store will not help. They cannot give you a PAC. They will only call customer service, so save yourself a needless trip. Call 202. You will get through eventually. Good luck.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 8 of 11
1,612 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I’d be calling 202 for sure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 11
1,596 Views

Ayrmann
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks so much!

 

I see, there are not that many stores around nowadays as before anyway. Will keep trying the number and report back in the end. 

Message 10 of 11
1,480 Views