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live chat?

Anonymous
Not applicable

any clues to why the live chat isnt working?

Message 1 of 20
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Anonymous
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Thank you!  Will try your suggestions!

Message 11 of 20
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Marjo
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Morning @Anonymous! Let us know how it goes. slight_smile

Message 12 of 20
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mavericke
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@Marjo

 

Live chat is not working again. I've just come off from having a live chat with an o2 agent. I was told that the "server" is not responding and I had to close the chat window and log in again. It's now showing that the live chat function is 'busy'.

 

Please help, thanks!

 

Update: The function is now offline.

Message 13 of 20
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jonsie
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MI5
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I'm getting "busy" at mo.....

chat.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 20
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Cleoriff
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On PC using Firefox it appears to be working for me ? The main box isn't showing 'busy' either

live chat 27th.PNG

Veritas Numquam Perit

Girl in a jacket
Message 16 of 20
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jonsie
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Strange, using Chrome on mobile it doesn't connect at all. Switched to Firefox and it connects straight away. Maybe it's a cache and cookie thing... 

Message 17 of 20
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jonsie
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Message 18 of 20
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Marjo
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Cheers @jonsie! Glad to hear it's working now. How about you @mavericke are you still experiencing issues with Live Chat?

Message 19 of 20
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Cleoriff
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There you go @jonsie. I do have some uses....:smileytongue: Seriously, I hope it's working for everyone. Tried on my mobie using Chrome and it's fine on that also...

Veritas Numquam Perit

Girl in a jacket
Message 20 of 20
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