track repair

Anonymous · ‎23-09-2017

Why is the 02 track and repair tracker never working? why when visiting store and telephoning on line do you get two different answer? why do i keep having to pay monthly when i dont have a phone because its being repaired?

Cleoriff · ‎23-09-2017

Hi @Anonymous Follow advice in this link https://diagnostics.o2.co.uk/track-my-repair/

Or here https://o2repairs.sbeglobalservice.com/

Veritas Numquam Perit

MI5 · ‎23-09-2017

Your questions need to be answered by o2 but as customers here we can’t speak for them.
I suggest you write a complaint which will be answered within 10 working days https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎26-09-2017

Hi @Anonymous sorry to hear you've had trouble with tracking the repair. How are you getting on with it today? Any progress?

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