20-05-2013 08:41 - edited 20-05-2013 10:47
20-05-2013 08:41 - edited 20-05-2013 10:47
A few days ago i received this text:
"You are subscribed to Play Unlimited from EA. You have been charged £2.00. Unsub: Txt STOP PLAY to 31150. CS: contact O2 Customer Support."
I don't recall it ever telling me that i would be charged so contacted o2 support. In online chat i was told that there were no charges showing, the text was not form o2 and not to unsubscribe as Unsubscription would be handled by them as part of the investigation.
I now have a charge of £1.60 showing on my account that i am unable to identify.
I have heard nothing about an investigation, any ideas?
Solved! Go to Solution.
on 20-05-2013 09:53
on 20-05-2013 09:53
on 20-05-2013 10:09
on 20-05-2013 10:09
on 20-05-2013 10:12
on 20-05-2013 10:12
on 20-05-2013 10:13
on 20-05-2013 10:13
on 20-05-2013 10:32
on 20-05-2013 10:32
@Anonymous wrote:
"Free Msg: You have been unsubscribed from all EA Subscription Services"
Seems to have worked for you then......
20-05-2013 10:40 - edited 20-05-2013 10:42
May have resolved some of the imediate problem, still worrying issues with o2 customer service and policy.
Thanks for your help.