charges without warning.

[Anonymous]

A few days ago i received this text:

"You are subscribed to Play Unlimited from EA. You have been charged £2.00. Unsub: Txt STOP PLAY to 31150. CS: contact O2 Customer Support."

I don't recall it ever telling me that i would be charged so contacted o2 support. In online chat i was told that there were no charges showing, the text was not form o2 and not to unsubscribe as Unsubscription would be handled by them as part of the investigation.

I now have a charge of £1.60 showing on my account that i am unable to identify.

I have heard nothing about an investigation, any ideas?

[MI5]

It's your responsibility to resolve, follow the advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

[Anonymous]

Quote " It's your responsibility to resolve, follow the advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
.....the power of Android."

If so why was i told (by o2) that it would be investigated?

[MI5]

---

@Anonymous wrote:
If so why was i told (by o2) that it would be investigated?

---

Because online chat don't know there **bleep** from their elbow......

[Anonymous]

"Your SPAM complaint has been noted and forwarded to our customer care operation. Thank you"

I see how this will help prevent future spam but i did sign up for o2/ea play, I was NEVER told i would be charged.

I don't see how reporting it as spam helps me.

[Anonymous]

From 3128129

[Anonymous]

Quote " Because online chat don't know there **bleep** from their elbow...........the power of Android."

I have found whilst going through this process that o2 (for a communications company) are, in general, terrible at communicating.

Should i unsub? Is there an ongoing investigation? Should i go to ee when my contract is up as customer service might be more of a priority to them?

[MI5]

You need to follow the advice regarding phonepayplus to get refunded http://www.phonepayplus.org.uk/. You might get a goodwill gesture from O2 but ultimately you choose to sign up. If you feel the T&C's are not clear enough then you should probably pursue O2 to investigate (I'm assuming it is connected to O2?). Have you tried "Txt STOP PLAY to 31150" ?

[Anonymous]

Unfortunately PhonepayPlus does not have any information about the shortcode number 31150.

If you want to log a complaint to PhonepayPlus online please click here.

Alternatively, you can call our helpline on 0800 500 212 (Mon-Fri, 0900-1700).

You could alternatively contact your mobile phone network and ask them for details about this number and advice about what to do next.

This is my second attempt to contact o2 customer support as instructed in the original text. So far they have claimed that it is nothing to do with them so i am wary of unsubscribing in case it is some kind of scam.

I did install an app called o2 play from the play store i am assuming that it is related to that. I can not check details of the app because my phone is in for repair.

[Anonymous]

Correction o2 gamer https://play.google.com/store/apps/details?id=uk.co.o2.android.gamer