charges without warning.

[Anonymous]

A few days ago i received this text:

"You are subscribed to Play Unlimited from EA. You have been charged £2.00. Unsub: Txt STOP PLAY to 31150. CS: contact O2 Customer Support."

I don't recall it ever telling me that i would be charged so contacted o2 support. In online chat i was told that there were no charges showing, the text was not form o2 and not to unsubscribe as Unsubscription would be handled by them as part of the investigation.

I now have a charge of £1.60 showing on my account that i am unable to identify.

I have heard nothing about an investigation, any ideas?

[MI5 · Accepted solution]

I would certainly send the STOP text asap. If it is legitimately connected with O2 it will unsubscibe you.

[Anonymous]

Bad review left for the app, i see now here it says about charges (concealed in play store page).

Will unsub and hope my number is not sold on to third partys as o2 is known to do -.-

I don't have the energy to contest the charge. I'm sure thousands of others won't either so o2 have scammed a few thousand pounds off its customers, good business plan -.-

[Anonymous]

"I would certainly send the STOP text asap. If it is legitimately connected with O2 it will unsubscibe you......the power of Android."

Still concerned that online chat said that it is not o2!?

[Anonymous]

"Free Msg: You have been unsubscribed from all EA Subscription Services"

[MI5]

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@Anonymous wrote:
"Free Msg: You have been unsubscribed from all EA Subscription Services"

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Seems to have worked for you then......

[Anonymous]

May have resolved some of the imediate problem, still worrying issues with o2 customer service and policy.

Thanks for your help.