Evening,
can anyone point me in the right direction here please
My phone started acting up a few weeks ago, it's still under warranty so I phoned my local o2 shop - "local" is a ferry ride away.... they said an O2 guru would look at it, but they don't work weekends so i would have to go during the week and would likely have to leave it with them then collect again - 2 daysoff work and £25 eack time on ferry not an option so they sent me a pre paid jiffy bag to send back to repair centre and here the fun starts......
posted on 03/04/17, by 08/04 it was still showing on online tracker as not delivered, I phoned customer services to find out what was wrong to be told repair centre closed for weekend will phone you first thing Monday, still waiting.....
phoned again on 10/04, this time they said they had located it, it had been with them since 04/04 but for some reason hadn't been matched to repair request, a new request was set up and I waited....
12/04, still showing as not delivered on website, phoned again to be told I need to call the courier company, I gently explained that there was no need for that as it was already with them and had been for a week ! told will look into it and phone me back at 2.00pm.....
3.40pm and no call so phoned again, they can't find phone now and suggest I call repairs direct tomorrow on 01603269974.....
i have explained at every turn that i am desperate for my phone back, of all the weeks to send it away - my son was attacked and stabbed on Sunday 02/04 and remains in hospital, if ever I needed my phone it's now but I feel I am getting fobbed off daily - how do i resolve this quickly ? thanks....
