Can't log into My O2 account because my phone is broken

[btromm]

My phone broke and I have an old one I would like to use an eSIM with. However, I cannot access my O2 account because the old phone is broken and I cannot receive a one-time code over SMS.

[MI5]

@btromm 

Put your sim in any phone to receive the code and avoid esim at all costs as it's just more problems.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)