Can't log into My O2 account because my phone is broken
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on 23-11-2024 16:18
My phone broke and I have an old one I would like to use an eSIM with. However, I cannot access my O2 account because the old phone is broken and I cannot receive a one-time code over SMS.
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on 23-11-2024 16:20
Put your sim in any phone to receive the code and avoid esim at all costs as it's just more problems.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
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