Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 78811 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7913 Views
  • 15 replies
  • 1 kudos

M40 - very poor Internet (no internet)

Hello,Does anyone experience the same issue ?I was traveling along M40 from London to Birmingham. I noticed that all way down I was unable to use internet.Phone shown only GPRS connection. my phone is iphone 6s

Anonymous by Not applicable
  • 1396 Views
  • 3 replies
  • 0 kudos

Resolved! Refund Z3 Roxfit Cover

Hi everyone. Now i have the xperia z3+,but before I have the z3,which was dead without reason and so the guys from assistance change it with the z3+. Now the problem is that i had a roxfit cover, bought from online shop o2,for the z3 and obviously it...

Anonymous by Not applicable
  • 1627 Views
  • 6 replies
  • 0 kudos

Resolved! How much would it cost to unlock this phone?

My friend purchased an O2 phone on contract, she lost it and continued her contract on another phone, then she decided to buy a new phone and continue it on that one. She has given me the second phone that she had the contract on, it's locked to O2 a...

Anonymous by Not applicable
  • 3679 Views
  • 7 replies
  • 0 kudos

Resolved! O2 prioritory tickets rewards voucher failure!

I have cashed in my rewards to purchase some gig tickets, when i try and redeem them i keep getting "We were unable to process your Gift Card due to a technical error. Please try again ensuring your Gift Card details are entered correctly, or select ...

Anonymous by Not applicable
  • 1612 Views
  • 6 replies
  • 0 kudos

Resolved! O2 PAYG Sim card.

Hi there I am on a contract with O2 but I also have a spare I phone 4 with a PAYG sim card, I only have this for emergencies & keep it in my car but Im now getting a message to say it needs topped up even though I put £10.00 of credit in it recently ...

Anonymous by Not applicable
  • 1520 Views
  • 2 replies
  • 0 kudos

Resolved! Mis-sold Airtime Solutions contract while receiving chemotherapy but told I cannot cancel

Hi! I was recently diagnosed with a very serious form of cancer and recovering from a big surgery at home as well as receiving my aggressive chemotherapy when a saleswoman from Airtime solutions called me about a great new contract. Normally, I know ...

Anonymous by Not applicable
  • 2942 Views
  • 9 replies
  • 0 kudos

Resolved! Cannot access Priority after transferring old number

I switched to O2 last week and wanted to keep my number from my old network. After using a temporary O2 number for two days, the old number was switched across easily but now I'm unable to sign up for O2 Priority. When I enter my transferred number i...

Anonymous by Not applicable
  • 1977 Views
  • 3 replies
  • 0 kudos

Resolved! Change address

How do I change my address with O2? I think they must have sent my sim card to my old address |!!!

Anonymous by Not applicable
  • 1853 Views
  • 1 replies
  • 0 kudos