Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Aerial direct.... HELP!!!

Hi, I’ve recently discovered My mother who is 76 years old has a business contract with Aerial Direct.Her bill this month was £201 and from July she has paid almost £500 in contract bills. She’s been in isolation since March and her only contact with...

Help in connecting

I have broard band but it wont pick up in my sons room as he has metal RSJs and a Metal runners for a hoist system. What do i need to get wifi on his telly to pick up Roi music syatem.Many thanks

Signal in my area

I have moved house and on my street i have 0 to 1 bar of signal, even though the O2 signal checker says that the area has great signal indoors and outdoors. I have followed all the correct steps to check if it is my phone with the issue, but still no...

Resolved! Voicemail

Hi my daughter recorded my voicemail when she was little. Its disappeared and been replaced by a generic one. Really want it back. Can this be done? Will it be in an old mobile? I cannot check as the batteries are dead on my old mobiles. Please help ...

Resolved! Cancelling an Order

Hi, does anyone here know how to cancel an online order before it is processed?

Resolved! SIM only plans

How do I go about leaving O2 please?I haven't received my SIM CARD yet, but I have found a better product with a different provider and I wish to have my O2 contract cancelled. I was told that I could do this within the first 14 days of my contract w...

Failure to fix mast

Hi been without network since your upgrades in October to the mast in clacton on sea broke the mast in clacton on sea since and it seems that you've done nothing to fix it and are not going to fix it as you haven't been taking responsibility for it i...

Resolved! unlock code

shocking customer service recieved today , called to get some help spoke to the business help team and we got cut off. I didnt get a call back i called again and explained i brought a phone off auction i need a unlock code but was told sorry as im no...

iPhone 12 Pro Max Upgrade

I upgraded my phone last week to the iPhone 12 pro max in Graphite and was advised it would be delivered within 1 week - nearly one week later and I have had no despatch email and also on my O2 account it says that they are awaiting stock. Has anyone...

Resolved! Out of stock order

I bought an iPad then got an email saying it was out of stock. What do I do?

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