Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! how can i change my order from click and collect to delivery

i placed an order and i wanted to click and collect it the same day but it never told me until i checked out my order that i have to wait for it to get into stock so now i would like to change it to delivery but i cant figure out how to do it or whet...

Resolved! No Buds 2

Order Buds 2 - received parcel today - but only had Samsung claim form in it. Should I expect the buds to be sent out seperately - or has it been mis-packaged ?

Resolved! Leaving O2 but want to keep my Disney+

I'm switching from O2 because I have virtually no signal where I live. I currently have Disney+ through O2 at the discounted rate, and I'd like to keep it (at the full price, obviously) when I leave. Is this easily achievable?

Resolved! Contact

Ordered a SIM from O2 7 days ago now. Order status changed to delivered overnight. Still not received. Been contacting them on messenger for last few days and keep getting fobed off.Is there actually anyway to contact them better ? I am not an O2 cus...

Resolved! Keeping old number

I am trying to sort bringing my old number to O2 but it isn't working

Resolved! Number recognition

Hi, when I send a text message to someone in my contacts, they receive the message and reply to me but I then receive a message from a +44 phone number.It is the same number that I messaged but it doesn’t recognise the number. I therefore have to sav...

Resolved! Future 5G Coverage plans

Hi,I am aware of how to check for existing 5G coverage, (or lack of in my case!) but is there anyway of finding out future development on the network? (dates, locations etc.) I would guess it must be fairly soon here in Edinburgh as I literally live ...

Resolved! Delivery

I paid extra to have an item delivered on a day and certain time and now saying its not in stock, what exactly did i pay for then?

Resolved! O2 recycle and no phone no money and no answer to emails....

I sent my phone off 2 weeks ago and even though phone was delivered to them the next day....im yet to hear anything...Reading posts on here this seems to be common...just wondered if anyone has recieved the £150 extra for Samsung phone on top of what...

Resolved! Awful customer service

Recently taken out my contract with o2 after being with them in the past, my partner's phone has just come up for upgrade and I recommended o2 to her after she had been on 3 for years, starting to regret that decision now... She's ordered the iPhone ...

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