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Random charges to Microsoft store

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DonnaB86
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on ‎25-12-2021 21:36

on ‎25-12-2021 21:36

Just had 4 random charges to my o2 account for Microsoft Store totalling over £70. No idea what they are and how to stop it. Any ideas??

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MI5
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‎25-12-2021 22:18 - edited ‎25-12-2021 22:21

‎25-12-2021 22:18 - edited ‎25-12-2021 22:21

@DonnaB86 

You need to ask Microsoft as O2 just pass on the charges. 

https://support.microsoft.com/

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎25-12-2021 22:18 - edited ‎25-12-2021 22:21

‎25-12-2021 22:18 - edited ‎25-12-2021 22:21

@DonnaB86 

You need to ask Microsoft as O2 just pass on the charges. 

https://support.microsoft.com/

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DonnaB86
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on ‎25-12-2021 22:31

on ‎25-12-2021 22:31

Hi

Thanks for responding and I will do that but just so I can understand a bit more...

I don't have a Microsoft account set up so I'm not understanding how these charges have been linked to my new mobile number?

Thanks 

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MI5
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In response to DonnaB86
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on ‎25-12-2021 22:40

on ‎25-12-2021 22:40

@DonnaB86 

Anyone with a windows pc has a Microsoft account and purchases can be made using your mobile number.

This may not be you but it would be someone who knows your details.

They are usually in app purchases or game downloads.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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