This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Random charges to Microsoft store

Go to solution
DonnaB86
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-12-2021 21:36

on ‎25-12-2021 21:36

Just had 4 random charges to my o2 account for Microsoft Store totalling over £70. No idea what they are and how to stop it. Any ideas??

Message 1 of 4
1,250 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152116 Posts
  • 651 Topics
  • 28963 Solutions
Registered:

‎25-12-2021 22:18 - edited ‎25-12-2021 22:21

‎25-12-2021 22:18 - edited ‎25-12-2021 22:21

@DonnaB86 

You need to ask Microsoft as O2 just pass on the charges. 

https://support.microsoft.com/

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
1,242 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 152116 Posts
  • 651 Topics
  • 28963 Solutions
Registered:

‎25-12-2021 22:18 - edited ‎25-12-2021 22:21

‎25-12-2021 22:18 - edited ‎25-12-2021 22:21

@DonnaB86 

You need to ask Microsoft as O2 just pass on the charges. 

https://support.microsoft.com/

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
1,243 Views
0 Kudos

Go to solution
DonnaB86
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-12-2021 22:31

on ‎25-12-2021 22:31

Hi

Thanks for responding and I will do that but just so I can understand a bit more...

I don't have a Microsoft account set up so I'm not understanding how these charges have been linked to my new mobile number?

Thanks 

Message 3 of 4
1,239 Views

Go to solution
MI5
Level 94: Supreme
In response to DonnaB86
  • 152116 Posts
  • 651 Topics
  • 28963 Solutions
Registered:

on ‎25-12-2021 22:40

on ‎25-12-2021 22:40

@DonnaB86 

Anyone with a windows pc has a Microsoft account and purchases can be made using your mobile number.

This may not be you but it would be someone who knows your details.

They are usually in app purchases or game downloads.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
1,237 Views
Top