Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Order

I made a order 4 days ago and haven’t received it yet and I track it and it’s not moving. Contacted them and still not out yet. I have a lot accounts with o2. It was for my sons birthday today.

Resolved! Unauthorised texts sent from my phone

I've just returned from a week in Egypt and discovered that under 'Extra Charges - Charges when abroad' I am being billed for 12 texts, all to the same number (0780 2000 332) which I did not send. As yet, there's not a lot of money involved, but I am...

Resolved! Phone data limit showing as different to tariff data limit

As part of purchasing my daughter a new phone (Christmas present) I upgraded the tariff from a 1Gb per month limit to 5Gb. She is currently using her old phone (Santa hasn't been yet ) but the new tariff with 5Gb limit is active. The old phone is sti...

Resolved! Move my number to O2 with pac code

I've just joined O2, received my SIM etc and spent the last two days trying to get through to customer services to give my PAC code and get my number moved over.When I call it just say they are so so busy and I get a goodbye. Very annoying after the ...

Resolved! Network coverage in Canada

Hi. Does anyone know which (if any) of the 3 major Canadian Network companies is used as local partner by O2. I am keen to know what coverage I will get when travelling across British Columbia.

Invoice/receipt upon collection

Hi, I wanted to ask this quick question. I ordered Samsung Galaxy buds2 from O2. I had to create an account and have no SIM or contract with o2, so when logging in to my O2 I cannot see this order or any information on it. I require a receipt or invo...

Resolved! New customer waiting for Volt to kick in

Not sure this is the right board but joined O2 two weeks ago. In terms of VOLT will I get a text message or email to say when it is active. Will a clue be if I see my data double? Thanks for guidance on this.

Resolved! click and collect airpods

hi i ordered my airpods yesterday and today was collection day and i haven’t received any confirmation about going to collect it and i need to collect these before i leave the country

Resolved! Keeping my old number - phone not purchased with o2.

Hello community! After 5 years with the same phone and o2 contract, I have finally bought a new phone with a reseller (Affordable Mobiles) as o2 couldn't give me as good a phone deal as AF.So, I now have 2 contracts with o2. I'd love to keep my NEW c...

Resolved! 0844 Call for 9 minutes charged at £5.99!!!!!

Shocked by £5.99 charge for calling 0844 number for 9 minutes!!!!

O2

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