Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Galaxy Z Fold 3 - O2 recycle offer - how does it work?

I just ordered a Z Fold 3 and wish to recycle my old Note 10 Plus 5G using the Z Fold 3 special offer which gives you an extra £250 for your device, but I can't figure out how to do it!The O2 recycle website being separate from O2.co.uk, with a diffe...

Resolved! Airtime Rewards

Hi, I just want to check if Airtime Rewards is genuine, I am a bit reluctant to add my card details!!

Resolved! Phone stolen abroad

Hi, my husbands phone was stolen yesterday. I need to report and claimbut don’t have the IMEI and no idea how to get it as the phone is gone. No paperwork at the moment. Any ideas? Thank you

Resolved! Porting number - coming back to 02

I am returning to 02 from 3 to take advantage of the VOLT benefits, and want to ensure the port goes smoothly as possible.I have a new SIM coming and I gave my PAC code when i ordered my airtime SIM only contract, am I right that once received I pop ...

Resolved! Cancel my order

Hello I would like to cancel an order I recently made within the hour

Resolved! My apple music 6 month subscription did not come with my order

I ordered the airpods max and on my order confirmation it says I get 6 months of apple music for free but this has not come through. Please advise

Resolved! Order

Good Morning, please would someone tell me the status of an order I placed. I was informed that I would receive emails but haven’t had anything as yet. the order number is ms-xxxxxxxxx [mod edit: Please do not post order numbers on the public board. ...

Cannot transfer my number

I’ve recently moved from Tesco to o2.I called up 202 to which they said they could not do anything for me, I started the online form and it says my SSN number is wrong. Can anyone help?

How to unlock my phone

How can I get my phone unlocked all the time I ask for the unlatching code it asks for SIM network PUK and it says Sim network PIN blocked

Resolved! Return tomorrow

Hi I’m returning my phone tomorrow dpd are collecting it but I’m unsure what to write on envelope?

O2

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