Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 69645 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7572 Views
  • 15 replies
  • 1 kudos

Tracking my replacement phone

I had my phone stolen and my insurance are sending my new one. How do i track it? I have blocked my number how do i find my saved backed up information online.? Thank You

Resolved! Family Plan

Has anyone ever been able to use the Family Plan promotion that O2 is advertising? I went on it and at first it was going to charge me the entire year in one lump sum and then it was simply going to change my tariff even though I just wanted to add a...

Nicholas2 by Level 1: Joiner
  • 631 Views
  • 4 replies
  • 0 kudos

Resolved! netflix

Hello,When I first purchased my phone number the lady told me I get netlfix for 6 months because I paid for the 5000 texts and calls and 20 GB, but here it is telling me the opposite. I don't understand.Thank you,Serene

hi-ok by Level 1: Joiner
  • 1138 Views
  • 7 replies
  • 0 kudos

Netflix offer

Hi, Ive upgraded few months ago but never received any email from Netflix.Feel cheated.Isn't that just a con?

Eei by Level 1: Joiner
  • 674 Views
  • 4 replies
  • 0 kudos

Resolved! Keep my number

Hi I moved from talk talk and now I am with O2 and I wanted to keep the same number. I gone to the website to keep my number and said that my number should be moved with in days but I am now waiting 3rd week and nothing. Please could any one help me

Doroth by Level 1: Joiner
  • 2088 Views
  • 4 replies
  • 0 kudos

Netflix offer

Please can you help with netflix offer. Tried all ways just stating error when I input code. From forum this is a longstanding issued which really should have been resolved if you are still offering this!

GinaG by Level 1: Joiner
  • 396 Views
  • 2 replies
  • 0 kudos

Media Message

02 have made it very clear to me that I will be charged to send or receive MMS to my phone. Even if a text is too long and converts to mms or I use emoji it will charge me. I've got a link saying I've a mms and to view it on 02 but I cannot see if I ...

Summersue by Level 1: Joiner
  • 619 Views
  • 3 replies
  • 0 kudos

Resolved! Discount

I have been diagnosed with cancer and believe some companies give you discount off bills etc was wondering if o2 do?

Barbara by Level 1: Joiner
  • 481 Views
  • 2 replies
  • 0 kudos

Resolved! Delivery

Can I change from Delivery to Collection ,I thought delivery was next day but it is not.

Ash1 by Level 1: Joiner
  • 571 Views
  • 3 replies
  • 0 kudos

Resolved! Charged for someone i didnt buy

I went to buy apples airpod from the o2 accessory store and put in my card details but decided to NOT buy them after a saw the wait was 6 weeks. I did NOT confirm my order or payment.Well i wake up this morning to see the money has been taken out my ...

Liaty by Level 1: Joiner
  • 634 Views
  • 3 replies
  • 0 kudos