Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Trying to text a 5 digit number but message won't send help tia

Trying to find text a five digit number but it won't send

Resolved! Why is it such an annoying ordeal to do something as simple as transfer a phone number using a PAC

I have recently switched to O2 from giff gaff and have tried repeatedly to transfer my phone number from giff gaff to O2 using the PAC code from giff gaff. It seems almost impossible to find the place to enter my PAC code on this site. When I tried v...

Resolved! Google Play

Date Bought from Cost Description 31 Oct 21Google Play Digital GoodsI purchased stickers for a messaging App (Line) but so far they have not appeared on my phone or computer.Can I obtain a refund and reorder?

Resolved! Phone number change over

I'm still waiting for my phone number to change over, I did the Pac on Thursday in the o2 shop. It's from EE to o2. Any idea why it hasn't transferred over.

Resolved! Calm Radio log in

Hello, I'm a new customer who has moved over from Virgin mobile and I have chosen Calm Premium as my extra. I have activated it but I can only use it in my mobile phone browser on the url https://app.www.calm.com As I subsribed to Calm a year ago wit...

Resolved! iPad Pro 12.9 (2018) 3rd Generation Fault

Hello, I hope someone can help me. I purchased a iPad Pro 12.9 (2018) 3rd Generation in Oct 2019 on a 48 month plan. Today randomly the charge port has stopped working. I’ve heard O2 offer 3 year warranty and wanted to know if that’s correct? Just pa...

Resolved! Disney plus free 6 months

I've recently upgraded so I believe I should be able to get 6 months free Disney + however when I go on my extras to choose this it is saying it will be 7.99 a month extra when I to add it as an extra, does anyone know what I have to do? Many thanks

Resolved! Confirmation of my contracts

Hi. I just wanted to ask if you can send me a confirmation of my current contract and a previous one and also what devices I took with my contract

Resolved! phone redelivery

I cannot easily find how i go about having my new phone redelivered to my home address?

Resolved! No ID for click and collect

Hey So I pre-ordered the new pixel Pro 6 as an upgrade through click and collect online with my O2 account. A day or 2 later the phone was delivered to the O2 store and I got a text saying it was ready for me to collect, and to bring along my passpor...

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