Damaged phone and no decent service

[Londonmac70]

I rang O2 with legitimate complaint about my screen having issues and second month now I have no data when I am out of the house. On phone for 47 minutes with no interaction. Pay my bill always. But why should I pay if I do not receive the service I am supposed to. Anybody else relate to this?

[madasaf1sh · Accepted solution]

@Londonmac70 

Unfortunately due to the pandemic and the current state of affairs, call centre staff will probably be off self isolating, so wait times will be longer. 

With regards to data outside the house, have you checked:

a) your Mobile Data settings are correct  - the APN should contain mobile.o2.co.uk

b) have you checked your local area for any mast issues at https://status.o2.co.uk

Also note as per the T&C's that you signed and read that the network is not fault free, and no SLA's exist 

If you dont pay your bills then o2 will have no hesitation to destroy your credit file.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this