Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Out of stock

Hi can some one help.So I ordered a phone over a phone call on Monday night They said it was defo In stock. I then recieved a email a hour later saying its out of stock and they have ordered it from the supplier. Anyone any idea how long it normally ...

Resolved! 03448090202 number scam

Just had a Phonecall from a Indian chap, saying that a upgrade has been made on my number under a different email address and number. Said he can send me a code to reset my account and block that said order, or he can block my account tonight and go ...

Resolved! Number port not happened.

On Sunday afternoon I requested the transfer of my old number from GiffGaff in replacement for the number on my new phone I bought from you last week on a pay monthly contract. I thought this would be happening today but nothing has happened. How can...

Resolved! Is O2Recycle directly supported by O2?

The service offered by O2Recycle seems to always report "Touch Screen Issue" and reduce the offer price by 90%. This has happened to me today, despite sending in a perfectly working phone. Many of the recent (6-12 months) reviews on trustpilot indica...

Resolved! wrong payment

I was charged £32.22 twice this same November. I need you to update and refund my money that I was charged twice. URGENT.

Resolved! payment and billing issues

Hi, been trying to pay my bill for last few days but I'm unable to neither on website nor mobile app. I can't find customer service phone number either. Got a message my phone service will be restricted now due to unpaid bill, but hw can I settle it?...

Resolved! 5G

Any idea when 5G will be available in Pontefract?

Resolved! Change of mind policy

HiI recently upgraded from the iPhone XS Max to the iPhone 12. I don’t like the smaller screen and would like to upgrade to the 12 pro max instead. I know I have 14 days to return but I noticed a small scratch on the back of the device. Will this cau...

Resolved! Airtime rewards

I have 2 contracts can I have 2 airtime rewards

Resolved! Data Roaming

I am going to France and want to know can I add a bolt on for data roaming how do I add it on?

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