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Where’s my new phone?

tim1
Level 1: Joiner
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Hi I ordered a new phone on Monday. It was supposed to arrive on Tuesday the tracking facility on the orders section said complete. Now I can’t even see an orders section how do I track the parcel?

its wednesday I have not had any further updates from either couriers or o2.

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MI5
Level 94: Supreme
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@tim1 it's most likely out of stock but you need to call customer services to check. We can't do that for you here, sorry.

Also, you can't track it until you get your dispatch email.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:

@tim1 it's most likely out of stock but you need to call customer services to check. We can't do that for you here, sorry.

Also, you can't track it until you get your dispatch email.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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More info here @tim1

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Hope you get it soon. Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

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Bambino
Level 84: Resplendent
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@tim1 It would be best to call customer service rather than using Live Chat. https://www.o2.co.uk/contactus

If you paid extra for next day delivery you'll need to speak to someone to be reimbursed.

I DO NOT WORK FOR O2



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