Solved: Re: Where’s my new phone?

tim1 · ‎23-01-2019

Hi I ordered a new phone on Monday. It was supposed to arrive on Tuesday the tracking facility on the orders section said complete. Now I can’t even see an orders section how do I track the parcel?

its wednesday I have not had any further updates from either couriers or o2.

MI5 · ‎23-01-2019

@tim1 it's most likely out of stock but you need to call customer services to check. We can't do that for you here, sorry.

Also, you can't track it until you get your dispatch email.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-01-2019

@tim1 it's most likely out of stock but you need to call customer services to check. We can't do that for you here, sorry.

Also, you can't track it until you get your dispatch email.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-01-2019

More info here @tim1

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Hope you get it soon. Best of luck and welcome to the forum

Veritas Numquam Perit

Bambino · ‎23-01-2019

@tim1 It would be best to call customer service rather than using Live Chat. https://www.o2.co.uk/contactus

If you paid extra for next day delivery you'll need to speak to someone to be reimbursed.

I DO NOT WORK FOR O2

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