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Webchat help

DanOTD
Level 1: Joiner
  • 1 Posts
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Registered:

Why can I not speak to anyone on webchat? All I've had since half 8 this morning is:

 

Give us a moment

We're just checking to see if there's an available agent.

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MI5
Level 94: Supreme
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Registered:
Try a different browser or clear your cache and cookies.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:
Try a different browser or clear your cache and cookies.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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Bambino
Level 84: Resplendent
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Registered:

@DanOTD Live Chat is generally pretty useless anyway, so maybe you've been lucky not being able to get through. If your query isn't account related, ask your question here. There are knowledgeable people in this community. Alternatively, call customer service rather than use chat. Best time to call is 8-8.30 am to avoid long wait times on hold.

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Hi @DanOTD, did you get through to someone since you last posted? Unless your question is account-specific, the Community might be able to help so don't hesitate to tell us a bit more about your issue slight_smile

 

Welcome to the forum!

 

 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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