Waiting on Free JBL Speaker With P20 Pro Order

[doombadger]

Hi there guys. I'm hoping this question hasn't already been answered. I did search and couldn't find anything so apologies if this is old news.

I've recently taken out a new connection with the Huawei P20 Pro. This deal comes with an offer of a free JBL Flip 4 speaker. My handset was delivered to my local store on 21/05/18 using the Click and Collect service but no speaker was included. The store assistant told me I would need to claim my speaker online using an included leaflet. When I got home, however, there were no details about this in my delivery. I spoke with Customer Services who informed me that the speaker was "listed as despatched" but couldn't provide me with an estimated delivery date. Apparently, the speaker will also go to my local store.

My question is what is the process for delivery of this item? There is no information regarding it anywhere on my account, besides the listing on the order confirmation. Do I just wait for it to come out? Will I be notified when it's on the way? Is there a usual timeframe for this delivery? Am I required to see out my 14 day cooling off period before it's despatched? I'm just a little confused.

I'm happy to wait as long as these things take. I'd just like to know that everything is as it should be, and get some idea of what to expect moving forward. Any info or advice would be greatfully appreciated.

Thank you in advance for your assistance. Enjoy your Bank Holiday everyone.

[doombadger]

Hey guys. Just wanted to reply and say that the delivery arrived at my local store at about 4:30pm and the speaker is now in my possession. Barring any issues with the device I'd say everything has gone well.

Thanks again for all your help.

[Glory1]

Great news @doombadger. Very pleased you've got the speaker and your story has had a happy ending.

Thanks for updating us. Enjoy your new speaker.

[Cleoriff]

Excellent news @doombadger. Hope you are pleased with them.

[jonsie]

Brilliant 😃 😃 

[EmilieT]

Fantastic news, @doombadger! Thanks for updating us and enjoy the speaker 

[doombadger]

Final post on this thread from me. The speaker has been tested, works perfectly, and sounds pretty good. If I was buying a portable speaker and looking to spend £120, I'd definitely choose a Minirig over one of these, but for free I'm certainly not complaining.

[Cleoriff]

Thanks for the update. It sounds pretty good value for money which is always helpful to know

[Glory1]

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@doombadger wrote:
Final post on this thread from me. The speaker has been tested, works perfectly, and sounds pretty good. If I was buying a portable speaker and looking to spend £120, I'd definitely choose a Minirig over one of these, but for free I'm certainly not complaining.

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Glad to hear it works perfectly and the sound is good @doombadger. And as you say it was free so you can't complain. Anyway pleased you're all sorted. Hope to see you again in the Community .