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SueJ · ‎15-12-2018

How do I verify my number for the Netflix offer when it's on my mobile broadband and can't receive the text as sim is in home hub device?

SueJ · ‎17-12-2018

Hi.... After spending over half an hour on hold waiting for an 'advisor' I was told that I can't do this via my dongle....ive got to wait 14 days, ring them back, they will issue a refund for the value of the Netflix offer and then I have to buy it myself!!!!!!... Not impressed

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MI5 · ‎15-12-2018

@SueJ if you login to your router you should be able to see any texts sent, or, take out the sim and put it in a phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SueJ · ‎15-12-2018

Hi. In my ignorance how do I log into my router?

MI5 · ‎15-12-2018

Type 192.168.0.1 into the browser and login with "admin" as both the username and password,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SueJ · ‎15-12-2018

I have tried to put the sim out of hub into phone but it's too big, even after popping the centre of it out. Spent over half an hour waiting for online chat help.... Offer will have expired by the time I get connected at this rate

MI5 · ‎15-12-2018

There are 3 sizes of sim in one so keep going until you get to the size you need.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SueJ · ‎15-12-2018

Thanks for trying to help but nothing is working.... Looks like I am going to have to wait until an advisor becomes available..... I have looked at sim and it is only in 2 parts so don't want to risk going any further incase I can't get it back into hub as then I really will be knackered 😞

EmilieT · ‎17-12-2018

Hi @SueJ, I was wondering if you'd made any progress redeeming your Netflix over since you last posted?

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SueJ · ‎17-12-2018

Hi.... After spending over half an hour on hold waiting for an 'advisor' I was told that I can't do this via my dongle....ive got to wait 14 days, ring them back, they will issue a refund for the value of the Netflix offer and then I have to buy it myself!!!!!!... Not impressed

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