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Verify number

SueJ
Level 1: Joiner
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How do I verify my number for the Netflix offer when it's on my mobile broadband and can't receive the text as sim is in home hub device?
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SueJ
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Hi.... After spending over half an hour on hold waiting for an 'advisor' I was told that I can't do this via my dongle....ive got to wait 14 days, ring them back, they will issue a refund for the value of the Netflix offer and then I have to buy it myself!!!!!!... Not impressed

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MI5
Level 94: Supreme
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@SueJ if you login to your router you should be able to see any texts sent, or, take out the sim and put it in a phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
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SueJ
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Hi. In my ignorance how do I log into my router?
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MI5
Level 94: Supreme
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Type 192.168.0.1 into the browser and login with "admin" as both the username and password,
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 9
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SueJ
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I have tried to put the sim out of hub into phone but it's too big, even after popping the centre of it out. Spent over half an hour waiting for online chat help.... Offer will have expired by the time I get connected at this rate
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MI5
Level 94: Supreme
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There are 3 sizes of sim in one so keep going until you get to the size you need.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 9
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SueJ
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Thanks for trying to help but nothing is working.... Looks like I am going to have to wait until an advisor becomes available..... I have looked at sim and it is only in 2 parts so don't want to risk going any further incase I can't get it back into hub as then I really will be knackered 😞
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EmilieT
Former Staff
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Hi @SueJ, I was wondering if you'd made any progress redeeming your Netflix over since you last posted? 

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Message 8 of 9
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SueJ
Level 1: Joiner
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Registered:
Hi.... After spending over half an hour on hold waiting for an 'advisor' I was told that I can't do this via my dongle....ive got to wait 14 days, ring them back, they will issue a refund for the value of the Netflix offer and then I have to buy it myself!!!!!!... Not impressed
Message 9 of 9
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