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Trying to claim free Samsung Convertible Wireless Charger after purchasing Galaxy S8+

Anonymous
Not applicable

I was sent a leaflet with my new phone saying I'm eligible to claim a free wireless charger. 

 

However, when I visit the link Samsung.com/uk/02wirelesscharger - the page isn't found.

 

I then contacted 02 webchat and they gave me a number to call - 01425284000 - I called it but the personm who answered said it was the wrong number.

 

Cutting to the chase then....

 

Has anyone actually managed to claim the charger AFTER trying the broken URL link? If so - how did you do it?

 

Thanks, Steve

Message 1 of 36
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Anonymous
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The link is working fine for me, but when I get to the upload screen, for proof of purchase, I select the file and get an error message saying 'Request Entity Too Large. The file size is only 1.16MB and it's a jpeg as stated. Any ideas? Thanks
Message 11 of 36
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MI5
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Try reducing the file size and check to T&C's for the acceptable file size.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 12 of 36
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Anonymous
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Hi Steve (and everyone else of course! grin )

 

Quick update and answer. I spoke to 02 and you have to wait until 14 days AFTER you purchase or upgrade your phone before you can claim. No idea why but there you go. If you look at the actual advert it doesa say this but its written in such a way that it's about as clear as mud :D.  Enjoy your new phone mate and hope you get the charger soon too.

 

Steve O (great name by the way! :D)

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jonsie
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The 14 days is in case you have a change of mind and return the phone and as the promotion is not handled by O2 customers may, shall we say, be tempted not to to return the wireless charger..... 

Message 14 of 36
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MI5
Level 94: Supreme
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Standard form for o2 with any of the promotions such as this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 15 of 36
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Anonymous
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Hi all I had the same problem very frustrating. then I contacted 

wireless@samsungpromotions.claims

 they will help ypu if the link below is too complicated( which it is).

 

try this link which I have been given by o2 to make the claim.

 

 

https://offers.samsungpromotions.claims/gb/en/claims/o2wirelesscharger/get-started

 

 

I also could not upload the file they required with proof of purchase because I only had an email so I sent it blank and it went thorugh and the claim was accepted. You will receive a claim ID number keep it safe.

 

You will need the phone ID number as well can be found in the phone key board press "star #06# the number will appear. Hope I can help. spent my day doing this!!!

 

you can contact them by email foer any question at  

wireless@samsungpromotions.claims
Message 16 of 36
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Anonymous
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no really tried both the link is not working
Message 17 of 36
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Anonymous
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why is it so hard to give correect  claim details when you purchase in good faith... I clicked on this link and it too me straight to the claim page..thanks you.

Message 18 of 36
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Anonymous
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Message 19 of 36
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gjdemon6646
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Does anyone know if i ordered online what they want as confirmation for the upload?

Message 20 of 36
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