Solved: Trying to claim free Samsung Convertible Wireless ...

Anonymous · ‎17-08-2017

I was sent a leaflet with my new phone saying I'm eligible to claim a free wireless charger.

However, when I visit the link Samsung.com/uk/02wirelesscharger - the page isn't found.

I then contacted 02 webchat and they gave me a number to call - 01425284000 - I called it but the personm who answered said it was the wrong number.

Cutting to the chase then....

Has anyone actually managed to claim the charger AFTER trying the broken URL link? If so - how did you do it?

Thanks, Steve

Anonymous · ‎25-08-2017

Hi Steve (and everyone else of course! )

Quick update and answer. I spoke to 02 and you have to wait until 14 days AFTER you purchase or upgrade your phone before you can claim. No idea why but there you go. If you look at the actual advert it doesa say this but its written in such a way that it's about as clear as mud :D. Enjoy your new phone mate and hope you get the charger soon too.

Steve O (great name by the way! :D)

View solution in original post

MI5 · ‎17-08-2017

Try this link http://www.samsung.com/in/offer/galaxy-s8/wireless-charger-redemption/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-08-2017

Thanks for the link! Unfortunately, I don't have the My Galaxy app shown in the "how to claim" instructions. I have a Samsung My Galaxy app but it is completely different to the one shown.

MI5 · ‎17-08-2017

I would have thought that would have been sufficient?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

KevinF · ‎17-08-2017

It's because the link you posted has a number '0' for O2 instead of the letter O - change that and it works

Kevin

MI5 · ‎17-08-2017

Yup, this works too
https://offers.samsungpromotions.claims/gb/en/pages/o2wirelesscharger/country-select

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-08-2017

@KevinF wrote:
It's because the link you posted has a number '0' for O2 instead of the letter O - change that and it works

Kevin

Good spot 👍

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎20-08-2017

I have also tried to claim my free charger after buying a Samsung S8 but cant get the site either think its a con

MI5 · ‎20-08-2017

@Anonymous wrote:
I have also tried to claim my free charger after buying a Samsung S8 but cant get the site either think its a con

Have you tried this link ?

https://offers.samsungpromotions.claims/gb/en/pages/o2wirelesscharger/country-select

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-08-2017

heps mate 03452160130 https://offers.samsungpromotions.claims/gb/en/claims/o2wirelesscharger/get-started

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