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No voice mail

Anonymous
Not applicable
Have a samsung J5.
When i log into my voice mail it gives me all the options and plays the active voice mail message but when i get a call it either rings continous until rings off or if i am on phone gives a engaged tone....does not go to voice mail??
Anybody help?
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MI5
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Have a look at our help here https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...
Check it's on by dialing 1750
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:
Have a look at our help here https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...
Check it's on by dialing 1750
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Marjo
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Hi @Anonymous happy Monday! Did you take a look at the advice above in case it helps with your voicemail issue? slight_smile Please do update us on your progress, would love to hear how you're getting on with it.

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Anonymous
Not applicable
I’m having same problems with iPhone 8 having used a new SIM but stayed with o2.
I’ve spoken to about 20 gurus and none of suggested fixes works.
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MI5
Level 94: Supreme
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It could be an account problem for you both if the suggestions on the help thread don't resolve it.
Give customer services a call for them to look at your account http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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