Solved: Transferring What's App

Kellie28 · ‎08-11-2021

Hi, I have recently transferred my old phone (iphone 11) to the iphone 13 and for some reason my what's app messages are only showing up to 29th August, can someone please help? I have done the back up to icloud etc so don't understand? thanks

MI5 · ‎08-11-2021

That is strange @Kellie28

I'd ask WhatsApp for help https://www.whatsapp.com/contact/?subject=messenger

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-11-2021

@Kellie28

Go into WhatsApp on your 11 and do a manual backup to make sure all is uploaded.

You will then need to remove WhatsApp from your 13 and reload it to pull in the complete backup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kellie28 · ‎08-11-2021

Ah thank you but I did that and it still the same

MI5 · ‎08-11-2021

@Kellie28

Is your iCloud full?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kellie28 · ‎08-11-2021

no, I bought more space

MI5 · ‎08-11-2021

That is strange @Kellie28

I'd ask WhatsApp for help https://www.whatsapp.com/contact/?subject=messenger

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kellie28 · ‎08-11-2021

ok thanks, I am on the phone to them now, thanks for your help though

MI5 · ‎08-11-2021

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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