Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Payment Trace

I wanted to pay off 2 devi ice plans in full early. I called O2 and was given the wrong bank account to make the payments to. Over £400 has been sat in the VMED bank account for 3 weeks and despite 5 calls and 4 emails including proof if payment, no ...

Resolved! Phone Security

At the beginning of September, three texts with an OTP, were sent to my phone from our bank. As this is a joint account, I thought nothing about it until we discovered just over a month later that money had been taken. My question is: How can somebod...

Resolved! Account block due to suspected fraud!

Hello, I have lost my phone/sim and tried to organise a replacement sim via/phone/live chat & in-store but have had no help from O2 customer service team.I used my work number and attempted to call customer service line but after being put on hold fo...

Resolved! Applying a pac code

Can anyone tell me how to bring my number to 02...i already have a pac code from my previous carrier

Resolved! Date of birth

Hi, how do I change my date of birth?

Resolved! Transferring What's App

Hi, I have recently transferred my old phone (iphone 11) to the iphone 13 and for some reason my what's app messages are only showing up to 29th August, can someone please help? I have done the back up to icloud etc so don't understand? thanks