Solved: Re: The number you have called is not recognized

Anonymous · ‎21-09-2017

I just add a number started with 07368(sky sim) in my contact. but when I call this number,it always said "the number you have called is not recognized, pls...",also the text is not go through . This number call me back is OK.

How to fix this, pls.

Anonymous · ‎29-09-2017

Not yet. I gave up and changed to another sim cards.

Anyway, Thank you very much.

View solution in original post

MI5 · ‎21-09-2017

Check you have entered the number correctly first, but has the number just been ported to Sky as it might take a while for it to get fully online.
Also check if that number can receive calls and texts from anyone as it could also be a split port.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-09-2017

Thanks a lot.

The other phone can call and text to this number( sky sim), but my phone still can not call and text this number. The strange thing is this number can call me, but the text from this number cannot be received by my phone.

MI5 · ‎22-09-2017

Sounds like a split port or incomplete number transfer.
If so, nothing you can do to fix it - they need to get Sky to help them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎22-09-2017

This is a bit of an odd one @Anonymous. Did you find out what was causing the number to show as unrecognised?

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Anonymous · ‎29-09-2017

Not yet. I gave up and changed to another sim cards.

Anyway, Thank you very much.

Martin-O2 · ‎03-10-2017

No worries @Anonymous! Please feel free to let us know if you have any more issues.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Annomuns · ‎18-06-2020

I changed my number when will my old 1 be disconnected? It just says the number I've dialled is not recognized?

MI5 · ‎18-06-2020

@Annomuns

Keep checking your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-06-2020

Just keep rebooting your new phone @Annomuns

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The number you have called is not recognized

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