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on 16-03-2023 12:09
Hey there!
I've just received a very suspicious email from o2@express.medallia.eu.
They say:
'Thanks for checking in to get help. We’d love to ask you a few questions about your recent experience.'
... only that I haven't used any help services for over a year. Should I be worried? Is someone meddling with my account? Is there a way to check change logs or recent activity regarding my account?
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on 16-03-2023 12:30
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on 16-03-2023 12:27
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on 16-03-2023 12:27
@MrMatt55 It's a phishing email. If you didn't click on any links in the mail or enter any information, just delete it.
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/
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on 16-03-2023 12:30
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16-03-2023 12:48 - edited 16-03-2023 12:48
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16-03-2023 12:48 - edited 16-03-2023 12:48
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on 16-03-2023 13:16
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on 16-03-2023 13:16
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on 16-03-2023 13:18
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on 16-03-2023 13:18
Genuine or not still intrusive email, particularly as you have not used the service.
Personally I block all those feedback sort of emails. Leads to a quieter life.
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on 16-03-2023 14:04
Might be worth double checking...
Can you confirm if this is genuine @Martin-O2 @Breanna @Chris_K ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 22-03-2023 15:23
Hey all,
My sincerest apologies for the delay in replying - @Breanna has been doing her best to remind me about it. Doesn't excuse it, but it's been mega busy in the social media space with us changing the tool we use to manage & respond via our social media profiles so I've had to do a lot of prioritising here and there.
So, back to the subject at hand - I can confirm these emails are indeed legitimate, and we use Medallia to conduct some surveys on our behalf, where we get feedback from customers around if they got the help or info they needed, or so we know if or where we need to improve things.
What can be a little confusing is the email isn't necessarily sent only if/when you contact us for support, but it can also trigger after logging into the My O2 app for instance. So if you perhaps viewed your My O2 account within a few days or so before you got the survey, that may help explain it.
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