Sim swap

[Jadey108]

I swapped my sim 5 days ago and I’m still without service, o2 aren’t being very helpful saying it’s a system glitch (my husband swapped his a day later and it only took 20minutes). Has anyone else had this issue?

[Cleoriff]

Hi @Jadey108 

Did you follow this process https://swapmysim.o2.co.uk/

If so, you really need to keep on to customer services, or pop into a local O2 store if you have one close by.

[MI5]

Call customer service and ask them to escalate your issue http://www.o2.co.uk/contactus

[Jadey108]

I did and I’ve spoken to o2 multiple times everyday! They just tell me the same thing; there’s been a system glitch, their engineers are working on it and they’d be glad of my cooperation and patience!! Honestly feels like I’m just being put off every time

[jonsie]

Any help possible here @EmilieT ?

[MI5]

I've had a similar problem which was only solved by calling constantly 3 or 4 times a day for a week.

[Jadey108]

I’ve lost count of how many times I’ve rang them now...they still say there’s nothing they can do 🤯

[MI5]

Hang on for @EmilieT to message you.

[EmilieT]

Good morning @Jadey108, and sorry to hear you've had some trouble getting this SIM swap sorted! It sounds like it's already being worked on, but I'd like to get one of our gurus to double check what's going on and whether there's anything they can do to help as well

I'll send you a Private Message shortly, and you'll be able to read it and reply to it by goign into your Messages at the top right of your right:

Thanks @jonsie and @MI5 for the mentions 

[EmilieT]

Hey @Jadey108 , I've just heard from the gurus that everything should be sorted now 

If you need help with anything else, please don't hesitate to come back and give us a shout!