SIM card not registering in new phone

Sams · ‎17-10-2019

Has anyone experienced new unlocked phone.. SIM card not registering in it? Upgrade from Samsung Galaxy s6 to s7. Thank you

Cleoriff · ‎17-10-2019

Hi @Sams

Have you activated your sim ?

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If having problems then give customer services a call Guide: How to find help & contact O2

You may need a new sim

Best of luck and welcome to the forum

Veritas Numquam Perit

MI5 · ‎17-10-2019

@Sams

Use you old SIM card in the new phone. Your new account has already been transferred to your old SIM..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎21-10-2019

Good morning @Sams, how are you doing today? Are you still experiencing some issues, or did the suggestions above help?

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