on 15-01-2019 13:27 - last edited on 16-01-2019 08:52 by EmilieT
Hi, Please help!
I cancelled my Premium Sportify account back in March 2018, every month I receive a text saying I have been charged for premium. I have no account to unsubscribe from as i have a free account, i've done an account recovery and have nothing, i have checked my facebook and have no linked accounts to spotify, my phone number is not on my spotify account?! Spotify never reply to my emails. Also O2 state its nothing to do with them yet the charge is on my phone bill?!
Solved! Go to Solution.
on 15-01-2019 13:33
As you have identified Spotify as the source of the charges then you will need to continue to pursue them to stop them.
on 15-01-2019 15:09
If Spotify is charging you then there must be a subscription on your account page. You may need to contact their support.
on 16-01-2019 08:54
Good morning @Bones, and welcome to the forum I hope you find the suggestions above useful, but please do let us know how you get on with this!
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