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Level 1: Joiner
Posts: 1
Registered: ‎15-01-2019
Accepted Solution

Removing Spotify Payment from Phone Bill

[ Edited ]

Hi, Please help!


I cancelled my Premium Sportify account back in March 2018, every month I receive a text saying I have been charged for premium. I have no account to unsubscribe from as i have a free account, i've done an account recovery and have nothing, i have checked my facebook and have no linked accounts to spotify, my phone number is not on my spotify account?! Spotify never reply to my emails. Also O2 state its nothing to do with them yet the charge is on my phone bill?!

Level 38: Lively
Posts: 3,044
Registered: ‎26-03-2014

Re: Removing Spotify Payment from Phone Bill

You can ask o2 to place a bar on charge to mobile (or something similar) which will stop the charges.
As you have identified Spotify as the source of the charges then you will need to continue to pursue them to stop them.
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Posts: 63,721
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Registered: ‎04-01-2009

Re: Removing Spotify Payment from Phone Bill

If Spotify is charging you then there must be a subscription on your account page. You may need to contact their support.


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Registered: ‎18-04-2018

Re: Removing Spotify Payment from Phone Bill

Good morning @Bones, and welcome to the forum Wave I hope you find the suggestions above useful, but please do let us know how you get on with this!

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