Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Level 1: Joiner
Posts: 1
Registered: ‎15-01-2019
Accepted Solution

Removing Spotify Payment from Phone Bill

[ Edited ]

Hi, Please help!

 

I cancelled my Premium Sportify account back in March 2018, every month I receive a text saying I have been charged for premium. I have no account to unsubscribe from as i have a free account, i've done an account recovery and have nothing, i have checked my facebook and have no linked accounts to spotify, my phone number is not on my spotify account?! Spotify never reply to my emails. Also O2 state its nothing to do with them yet the charge is on my phone bill?!

Level 39: Midshipman
Posts: 3,202
Registered: ‎26-03-2014

Re: Removing Spotify Payment from Phone Bill

You can ask o2 to place a bar on charge to mobile (or something similar) which will stop the charges.
As you have identified Spotify as the source of the charges then you will need to continue to pursue them to stop them.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 65,140
Topics: 538
Solutions: 3,331
Registered: ‎04-01-2009

Re: Removing Spotify Payment from Phone Bill

If Spotify is charging you then there must be a subscription on your account page. You may need to contact their support.

https://support.spotify.com/us/account_payment_help/account_help/how-can-i-contact-spotify/

Community Manager
Posts: 3,827
Registered: ‎18-04-2018

Re: Removing Spotify Payment from Phone Bill

Good morning @Bones, and welcome to the forum Wave I hope you find the suggestions above useful, but please do let us know how you get on with this!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Chatbots & Artificial Intelligence - Do you have any experience with these?
Priority tickets calendar! 20-26 May - Check out which tickets are going on sale or pre-sale this week on Priority!


 


If you'd like to take part, why not register? Smiley Happy
signature