Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎15-01-2019
Accepted Solution

Removing Spotify Payment from Phone Bill

[ Edited ]

Hi, Please help!

 

I cancelled my Premium Sportify account back in March 2018, every month I receive a text saying I have been charged for premium. I have no account to unsubscribe from as i have a free account, i've done an account recovery and have nothing, i have checked my facebook and have no linked accounts to spotify, my phone number is not on my spotify account?! Spotify never reply to my emails. Also O2 state its nothing to do with them yet the charge is on my phone bill?!

Level 38: Lively
Posts: 3,044
Registered: ‎26-03-2014

Re: Removing Spotify Payment from Phone Bill

You can ask o2 to place a bar on charge to mobile (or something similar) which will stop the charges.
As you have identified Spotify as the source of the charges then you will need to continue to pursue them to stop them.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 63,721
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Removing Spotify Payment from Phone Bill

If Spotify is charging you then there must be a subscription on your account page. You may need to contact their support.

https://support.spotify.com/us/account_payment_help/account_help/how-can-i-contact-spotify/

Community Manager
Posts: 3,315
Registered: ‎18-04-2018

Re: Removing Spotify Payment from Phone Bill

Good morning @Bones, and welcome to the forum Wave I hope you find the suggestions above useful, but please do let us know how you get on with this!

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
signature