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Removing Spotify Payment from Phone Bill

Bones
Level 1: Joiner
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Hi, Please help!

 

I cancelled my Premium Sportify account back in March 2018, every month I receive a text saying I have been charged for premium. I have no account to unsubscribe from as i have a free account, i've done an account recovery and have nothing, i have checked my facebook and have no linked accounts to spotify, my phone number is not on my spotify account?! Spotify never reply to my emails. Also O2 state its nothing to do with them yet the charge is on my phone bill?!

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jonsie
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3 REPLIES 3

gmarkj
Level 66: Unequalled
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You can ask o2 to place a bar on charge to mobile (or something similar) which will stop the charges.
As you have identified Spotify as the source of the charges then you will need to continue to pursue them to stop them.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
Level 94: Supreme
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EmilieT
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Good morning @Bones, and welcome to the forum Wave I hope you find the suggestions above useful, but please do let us know how you get on with this!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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