Purchased items from O2 Shop - Money taken but nothing in order history

[olioli2345]

Hi there,

Bought a few phone cases for my new S24 Ultra from the shop, the money has come out of my account, but I've had no emails, and upon looking in order history, I can't find anything relating to the order...

But stuck as to what to do as can't get ahold of anyone from O2 to help!

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255