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Anonymous
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PAC codes

Are PAC codes unique to a network provider?  I ported my number to my O2 account but I have changed my mind and want to port it to another network provider but it's still within the 30 day period of the original PAC code - customer services said I need to use the same PAC code to port the number out but I don't think that is possible, is it?  if not how can I get another PAC code from o2

Posts: 83,224
Topics: 577
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Registered: ‎04-01-2009

Re: PAC codes

If the number has been ported into O2 then you will need a PAC from them to port out again. If you merely changed your mind and your number is still with the originating network then the PAC is still valid for 30 days from issue.

Level 69: Guiding Light
Posts: 16,542
Registered: ‎31-03-2010

Re: PAC codes

@Anonymous When you say customer services did you speak to someone about this or was it Live Chat?

I DO NOT WORK FOR O2



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Posts: 114,233
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Registered: ‎04-04-2012

Re: PAC codes

Your PAC is unique to you - it doesn't matter which network you move to.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: PAC codes

It was customer services - I tried Live chat and they said I had to call 202

Anonymous
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Re: PAC codes

 


@jonsie wrote:

If the number has been ported into O2 then you will need a PAC from them to port out again. If you merely changed your mind and your number is still with the originating network then the PAC is still valid for 30 days from issue.


The number has already been ported to 02 - but 02 said they couldn't give me a new PAc as the old one was still valid

Posts: 83,224
Topics: 577
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Registered: ‎04-01-2009

Re: PAC codes

You need to just give the PAC to your new network then if it's still within the 30 days since it was issued.

Level 69: Guiding Light
Posts: 16,542
Registered: ‎31-03-2010

Re: PAC codes

How long has it been since you ported your number to O2?

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: PAC codes

Hi the number was ported yesterday

Anonymous
Posts: 0

Re: PAC codes


@MI5 wrote:
Your PAC is unique to you - it doesn't matter which network you move to.

Is that correct?  I had understood that a number was unique to a network so that you couldn't use a vodafone generated number to port from O2 and vice versa