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Outrageous charges

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Roa
Level 1: Joiner
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on ‎14-06-2019 06:24

on ‎14-06-2019 06:24

Hello everyone,

I recently was in holiday in Turkey. As soon as I landed and I received the text with the charges for roaming I turned my phone back on Airplane mode and now I found out I have to pay for an extra charge of £35 for data used abroad. How is this even possible? I find this outrageous. I couldn’t have used 11 mb of data at 2 am when I landed and considering the charges I would not have used it in the first place!!! What do you advise me to do?
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MI5
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on ‎14-06-2019 06:29

on ‎14-06-2019 06:29

@Roa 11mb would have been used easily prior to you turning on airplane mode.
You could try calling customer service and see if they will reduce the charges for you though.
https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎14-06-2019 06:29

on ‎14-06-2019 06:29

@Roa 11mb would have been used easily prior to you turning on airplane mode.
You could try calling customer service and see if they will reduce the charges for you though.
https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎14-06-2019 21:48

on ‎14-06-2019 21:48

It's always worth checking charges before you travel....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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