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Level 1: Joiner
Posts: 4
Registered: ‎17-11-2018

Loyalty Reward Not Received

[ Edited ]

Hi,

 

Any luck with getting your reward ?

I have been waiting for my Amazon voucher for over a month, contacted customer services who gave me an email address to contact but despite sending several emails over last couple of weeks I have not had a single reply Smiley Sad

Posts: 63,437
Topics: 528
Solutions: 3,296
Registered: ‎04-01-2009

Re: Loyalty Reward Not Received

Community Manager
Posts: 4,787
Registered: ‎23-07-2014

Re: Loyalty Reward Not Received

[ Edited ]

Hi @Adino, how are you getting on with this today, any progress? I'm going to drop you a PM now to get a few additional details in case you're still waiting for the voucher and haven't heard anything. Hang in there. Smiley Happy

 

Thank you @jonsie for the tag! thumbsup

Check out some of the recent discussions:
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Level 1: Joiner
Posts: 4
Registered: ‎17-11-2018

Re: Loyalty Reward Not Received

Hi @Marjo,  Yes thank you for your help.  I received call and spoke with yourselves who have investigated and asked me to call GRG which I did yesterday, GRG are now investigating, so I am now waiting from them to get back to me.

 

Cheers,

 

 

Community Manager
Posts: 4,787
Registered: ‎23-07-2014

Re: Loyalty Reward Not Received

Hi @Adino! Thanks for the update and good to hear it's progressing. Smiley Happy

Check out some of the recent discussions:
Tech for hearing impairment or sign language
How do you boost your productivity? Share your tips!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!

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Level 1: Joiner
Posts: 4
Registered: ‎17-11-2018

Re: Loyalty Reward Not Received

Still waiting for GRG to get back to me. Now two months since placing order. frowning2

Level 1: Joiner
Posts: 4
Registered: ‎17-11-2018

Re: Loyalty Reward Not Received

Now over 3 months, still have not recieved £20 reward, no one from 02 is able to do anything except tell you to contact GRG, who tell you they will look into it and get back to you but never do.  Total waste of time and money

 

#GRG waste of time #02Support waste of time.