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Roa
Level 1: Joiner
Posts: 1
Registered: ‎14-06-2019
Accepted Solution

Outrageous charges

Hello everyone,

I recently was in holiday in Turkey. As soon as I landed and I received the text with the charges for roaming I turned my phone back on Airplane mode and now I found out I have to pay for an extra charge of £35 for data used abroad. How is this even possible? I find this outrageous. I couldn’t have used 11 mb of data at 2 am when I landed and considering the charges I would not have used it in the first place!!! What do you advise me to do?
Posts: 87,010
Topics: 529
Solutions: 10,968
Registered: ‎04-04-2012

Re: Outrageous charges

@Roa 11mb would have been used easily prior to you turning on airplane mode.
You could try calling customer service and see if they will reduce the charges for you though.
https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,806
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: Outrageous charges

It's always worth checking charges before you travel....