O2wifi can't connect / stuck in a login loop

[lukew151]

Does anyone else have trouble signing in to O2wifi. I just get stuck in an endless loop ?

It recognises me "Hi Luke, welcome back", says press here to continue, does the grey circles, and then returns to the start.

I'm using a HTC M8one, running android 5.0.1. I've got the O2wifi app installed and registered. I've failled to log-in everywhere from McDonald's, to Costa, even at the O2 shop!

[Anonymous]

Hi @lukew151

Have you tried removing the connection (making your phone forget) to the O2 wifi and searching again?

[Cleoriff]

Hi @lukew151

have a look at this help thread...FAQ's

https://www.o2wifi.co.uk/my/FAQs

https://www.o2.co.uk/apps/help/help?qid=29&q1=26

[MI5]

Try this fix here http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conne...

[viridis]

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@Anonymous wrote:

Hi @lukew151

Have you tried removing the connection (making your phone forget) to the O2 wifi and searching again?

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Unfortunately if it's one of the modern devices you cant . O2 wifi will be a permanent connection as i myself just found out...

[jonsie]

Follow the link and solution that @MI5 posted, it seems to have worked for many people.

http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conne...

[MI5]

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@viridis wrote:

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@Anonymous wrote:

Hi @lukew151

Have you tried removing the connection (making your phone forget) to the O2 wifi and searching again?

---

Unfortunately if it's one of the modern devices you cant . O2 wifi will be a permanent connection as i myself just found out...

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It's hard wired if you have o2 firmware on your phone.

[lukew151]

Thanks all for all the advice. Tried MI5's routine, unregistered my phone and deleted all remembered O2 wifi variants and then tried again. Same old story I'm afraid, still stuck in a loop. My phone is vanilla HTC firmware - bought SIM free. Any other ideas?

[MI5]

I'd delete the o2 wifi app next and just try to connect without it.
You might have to do all the "forgetting and resetting" stuff again too after removing the app.

[Anonymous]

Hi @lukew151 how are you getting on with this?