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O2 repair

Danielle95
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Not sure if this was the right part to post this but ok.
I sent my Samsung s8 off to repair on Monday as after only having it 3 months it died on me and would not turn back on.
Anyway was wondering when should I have received an email or text saying that they have received it because I have tried tracking it but it says no repair was found.

Also apologies if this is hard to understand having to use my old iPhone which screen is broken.
Thanks
Message 1 of 16
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MI5
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Just checking you are using this for tracking too ?
https://diagnostics.o2.co.uk/track-my-repair/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 16
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Danielle95
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Yup I'm using that website and its saying no repair exists.
Message 12 of 16
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MI5
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Might be worth you calling them to check then.
01603 269959
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 16
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Danielle95
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Ive phoned them and all they said if they don't have that sort of information on hand to give. Ill give them till tomorrow to message me if not ill go back to the store and speak to them
Message 14 of 16
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MI5
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You've actually called Anovo and they don't have any info about your phone?
If so, I'd definitely contact the store and see if it's even been sent in yet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 16
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Danielle95
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I will do tomorrow. I hope they have as the phone Im using isnt much better
Message 16 of 16
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